The Carpet Cleaning Lichfield Trusts

Carpet Cleaning Lichfield

Doing carpet cleaning Lichfield trusts starts with how we quote.  We prefer to visit in person to give you a quote. This is because every carpet and every property is different.  For example, if you have restricted access to your premises, this is not a problem. But, so the job runs smoothly we can plan in advance. We can bring a smaller van. Or we can send an extra person to carry the equipment. Or take longer hoses. This doesn’t mean you pay more.

We plan the job and do it as cost effectively as possible to get the best results.

Our number one priority is customer service, that’s why we are known for carpet cleaning Lichfield trusts. We won’t let you down. The reason people get let down by other companies is usually because the quote has been done from a photograph of the carpet. As a result any special requirements have not been taken into account. The client has had time off work, doesn’t get their carpet cleaning done and is very frustrated.

Right Processes, Right Results

Providing carpet cleaning Lichfield trusts is also about doing a great job. Some carpet cleaners limit themselves to one cleaning method. For example, Dry Carpet Cleaning.  On the face of it that sounds great, the client thinks it will take less time and dry faster. However, Dry Carpet Cleaning is only suitable for maintenance cleans. Not your annual deep clean.

At Knight & Doyle we offer a wide range of carpet cleaning methods, including Dry Carpet Cleaning. When we come to give you a quote we will be able to recommend the right process to get the right results.

Technical Training For Carpet Cleaning Lichfield Trusts

Our industry is very scientific. Our technicians are trained to correctly identify the type of carpet and the backing that needs to be cleaned.  They are trained to identify the kind of stains to be cleaned.  This is very important.

Mould and bodily fluids such as blood, urine and vomit need to be treated correctly. Would you believe that dog and cat urine is very different? Our technicians are also trained in the use of our cleaning solutions and methods. This training is ongoing.

Courtesy & Follow Up

We are a family business and we select our technicians very carefully.

They go above and beyond to be courteous and caring and do a fantastic job. How do we know this? We follow up with a courtesy phone call to our clients to make sure they are completely happy with the work we have done. Many of our clients come back to us year after year. Often commenting how respectful our technicians are and that they feel safe having them in their home or business. An example of going the extra mile is we’ve recently received Dementia Friends training.

As a business we work hard to provide carpet cleaning Lichfield trusts. Please contact us for free advice on carpet, flooring and upholstery cleaning. Our quotes are free and without obligation.

We are Woolsafe approved.

Woolsafe logo showing accreditation to clean wool carpets and upholstery.

How To Avoid Cheap Carpet Cleaning Misery

professional carpet cleaning machine compared to a cheap one

How to avoid cheap carpet cleaning misery is not difficult. There is a phrase “if you think using experts is expensive, try using amateurs.” We often get asked to put right the mistakes of self-taught carpet and upholstery cleaners in Lichfield. We feel for these clients. A cheap job has at best cost them the price of having the job done a second time.  At worst they have a ruined carpet or sofa and must replace it.

Main Causes Of Carpet Cleaning Misery

The two main causes of cheap carpet cleaning misery are firstly, the carpet and upholstery cleaner doesn’t turn up, and secondly their equipment is totally inadequate for the job, and they don’t know how to use it!

Let’s take the first cause.  The reason cheap carpet and upholstery cleaners don’t turn up is because they’ve had a bigger job come in. So they simply dump the client because they can earn more money at the other job. They don’t care about reputation and client care. They don’t even call to cancel.

The second cause, relating to their equipment. It is quite easy to buy an inexpensive carpet and upholstery cleaning machine. Typically entry level machines cost around £500 and it’s easy to set yourself up with a Facebook page and start trading. These machines only perform one kind of cleaning method, such as dry carpet cleaning. The machines we use are built to our spec and cost upwards of £3,200.  They are the machines that trained, professional carpet and upholstery cleaners use. Tradesmen like us who know their craft.

We invest heavily in the most up to date equipment and offer seven different cleaning methods, several of which can be used on the same job. All of our technicians are fully trained and we keep on training them as new techniques and new machines become available.  We encourage our technicians to improve and grow their skills, for example becoming qualified to clean fine fabrics.

What Clients Say About Carpet Cleaning Misery

When clients have suffered cheap carpet cleaning misery, they tell us things like:

My carpets are soaking wet

My carpets smell

The stains are still there

They didn’t show up to do the job

“That’s the best you’re going to get.” They said.

“We don’t move the furniture.” They said.

We had a client say to us “I used someone else but they were nothing like your service” and guess what, the client has now come back to us and says they will never use anyone else.

Common Mistakes Of Cheap Carpet Cleaners

When we go to a job where the client has experienced cheap carpet cleaning misery this is what we commonly find.  The carpet or upholstery has been incorrectly cleaned. The wrong processes and the wrong cleaning solutions have been used. This is because cheap carpet and upholstery cleaners in Lichfield are self-taught. They are not professionally trained and unqualified. They do not know how to identify the fabric or carpet fibre. So they do not select the correct cleaning method and cleaning solutions.

This is why carpets are left soaking wet and smelly. Not only have they not identified that the carpet is susceptible to absorbing moisture if it is wool, or a wool mix.  And bad smells are caused by either not removing the stain, such as pet urine or owing to over wetting mould has begun to grow on the backing.  Taking pet urine as an example, if you don’t use the right cleaning method you will just spread the invisible urine over a larger area and once the fragrance, they have used wears off the smell comes back.  Some stains such as urine and blood can release airborne pathogens which have to be treated correctly.

The black edges you get around skirting boards are called filtration marks, and time and time again the experience of cheap carpet cleaning misery is being told they cannot be removed. They usually can.  It just takes the know-how and the right equipment.

For honest advice for carpet and upholstery cleaning in Lichfield please contact us.

We are very proud to be corporate supporters of St Giles Hospice based in Lichfield, and a member of Best Of Lichfield.

Let Us Set Fire To Your Carpet

Burn Test for carpet fibres

Let us set fire to your carpet, why would we want to do that? Because it is how we find out what your carpet is made of. We are the premier carpet cleaner in Lichfield and this is very important. We need to make sure we use the right cleaning processes and the right cleaning solutions. If you ever have your carpets cleaned by someone who doesn’t ask what your carpet is made of or doesn’t test your carpet fibres alarm bells should ring.

Using the wrong carpet cleaning process or the wrong solutions could damage your carpet and, you won’t get the best cleaning results.

When our carpet and upholstery cleaning technicians are trained, the burn test is one of the first things they learn.

Let Us Set Fire To Your Carpet The Burn Test For Carpets

Don’t try this at home! We are experts at carpet cleaning Lichfield and know what we are doing. When you let us set fire to your carpet, we only take a few fibres. These will be taken from behind the sofa or somewhere no one will notice.

Here is a quick rundown of the most common types of carpet and how we use the burn test to find out what your carpet is made of. We look at the flame, the smell and what happens to the ash.

Wool Carpets

This is a natural fibre that stains easily, which is why it is used so much to make carpets, it takes the manufacturers dyes beautifully. When we do the burn test wool burns slowly and sizzles.  It smells like burning hair and the ash looks like a black bead which crumbles easily.

Nylon Carpets

This kind of carpet is long-lasting but stains easily. During the burn test it burns slowly and melts. It smells like celery, weird but true, and the ash turns into a hard black bead.

Polyester Carpets

Well maintained polyester carpets are soft and keep their colour well, but are not as resilient as nylon and if you don’t use the correct cleaning solutions it can yellow.  The flame sputters as it melts, it smells sweet and like nylon the ash forms into a hard tough black bead.

Let Us Set Fire To Your Carpet It Is Essential

When you let us set fire to your carpet you know we will be doing this to make sure we use the correct cleaning methods and solutions to get the best results.

We are always happy to give you advice as your trusted carpet cleaner in Lichfield. Our quotes and advice are free of charge and without obligation. Please contact us.

Find us on the Best Of Lichfield and read our reviews.