The Rug Cleaner Lichfield Loves

Being the rug cleaner Lichfield loves is an accolade we are very proud of. We are also proud of the training our technicians go through. So whether they are working on a valuable oriental rug or something from Ikea your rug will be returned looking amazing.

To put your mind at rest. The cost of using us, the rug cleaner Lichfield loves, is exactly the same for an expensive or less expensive rug.  Because the process is exactly the same. Some rug cleaners may inflate their prices depending on the value of the item. Or where you live.  We don’t.

Rug & Furniture Restoration

For many years we have been partners of a major furniture restoration specialist.  They call on us to tackle the more difficult jobs. For example smoke or water damaged oriental rugs and furnishings. All valuable antique rugs need very gentle cleaning. We never use machines on these or any other kind of rug. The proper way to clean rugs is by hand. Yes, it’s time consuming, but we always use the right process to get the right results.

The biggest challenge when cleaning antique rugs is colours can run or bleed into each other. We train our technicians to firstly identify the fibre. Determining whether it is natural fibre or synthetic. And secondly to do a colour test.

Another challenge is rug fringes, which are often delicate. Because we clean by hand rug fringes are specially treated. They are not cleaned in the same way as the rest of the rug.

Another Reason We Are The Rug Cleaner Lichfield Loves

Smells can occur during the rug cleaning process. Especially wool rugs. Clients love us because we come and collect the rug. Clean, sanitise, deodorise and dry it in our workshop.  Then deliver it back.

For commercial clients and schools we can collect rugs on a Friday.  Then deliver them back the following Monday.

Top Tips For Rug Cleaning

  1. Always get professional advice before you try cleaning rugs yourself. Our advice is free of charge.
  2. To keep rugs cleaner for longer prevent them from getting dirty:
    • Thoroughly vacuum on both sides to remove dirt and debris
    • Vacuum regularly
    • Get them professionally stain protected
  3. Don’t use off the shelf carpet cleaner from the supermarket. This causes professional rug cleaners like us the most problems.

For more information see our Rug Cleaning page.

We are Woolsafe approved.

Woolsafe logo showing accreditation to clean wool carpets and upholstery.

The Most Caring Carpet Cleaner In Lichfield

Our Marketing Manager left her desk and had a morning on one of the vans. Returning to the office she said “We must be the most caring carpet cleaner in Lichfield.”

Hi, I am Karen, and its me writing this blog. And that’s right, in my opinion the most caring carpet cleaner in Lichfield is us. This is why. I work in the office but, last week I spent a morning out on the van.

We went to the home of an elderly lady to clean her lounge carpet.  She was an existing client and really pleased to see Rich. She recognised him immediately.

Being The Most Caring Carpet Cleaner In Lichfield Starts With How We Look

All of us wear our Knight & Doyle uniform. So people know exactly who we are. We have Knight & Doyle Carpet & Upholstery Cleaning branded vans. This shows people they are dealing with a reputable company. The St Giles logo we are very proud to have on our vans, is another badge of reliability. Because the hospice wouldn’t deal with any Tom, Dick or Harry.

Customer Care In Action…

We always move the furniture for our clients and are always very respectful and courteous.  So when Rich did this, it was no surprise to me.  What made me very proud was the way Rich decided to tackle the job.  This lady was a bit unsteady on her feet. We needed to move her out of her comfy recliner chair in the lounge so we could clean her carpet.

Fetching a chair and cushions from the dining room, we put it in the kitchen. Using her walking frame gently helped her into the chair and made sure she was comfortable, safe. And had a magazine.

We had to get her back into her recliner chair as quickly as possible. So Rich decided to do the job in sections.  This took us longer, but her safety and comfort was the most important thing. Moving her recliner and coffee table we did a third of the room first.  Put the recliner back exactly where it had been, and the coffee table. Everything was strategically placed for her to reach essential things. Like the telly remote!

We got her back into her recliner chair as soon as we could.  The back door was open to help the drying process. So we wrapped her up in a blanket and got on with the job as quickly as we could.  It was well planned that I was helping Rich that morning.  I did all the junior tasks. Like emptying buckets of waste water down the drain in the road. Never down a client’s sink! I also failed at winding up all the pipes and wires in just the right way – but I will learn.

…Even Making Sure The TV Worked

When the lady’s carer arrived, we gladly moved things out of her way so she could carry out her tasks without any hindrance, she only had a few minutes. Before we left, we made sure the telly was plugged in and working as we had had to move it to clean the corner of the room.

This was really important to this lady, she had a trades person before who had really messed up her telly, which is her main form of company. Rich and I were only too pleased to make sure everything was working and put back exactly right.

Why Being The Most Caring Carpet Cleaner In Lichfield Matters So Much

Our technicians are sometimes the only person our elderly clients will see that day. Rich has told me of several instances where he has had to help someone. Or even once call an ambulance as he was first to find someone after a fall.

Although jobs may take us longer, we always have time for a chat. Some of our clients we know pretty well because they use us every year without fail. We really appreciate their loyalty. And make sure their loyalty is rewarded. Pop across to our Offers Page to see how.

In my role as Marketing Manager, I follow up after every job with a courtesy phone call. I love chatting to our clients. Just last week a lady told me she had used us since 2012. Another lady told me all about her daughter who lives in Devon. I know that I am sometimes the only friendly voice our clients may hear that day. From start to finish good old fashioned customer care is what matters to us at Knight & Doyle.

Cleaning carpets and upholstery is what we do, but it is the way that we do it that makes us the most caring carpet cleaner Lichfield

History Of Carpet Cleaning

carpet cleaning Lichfield

The history of carpet cleaning starts during the industrial revolution. Before we had the fitted carpets we have today, we had big lose carpets, rugs and before that wooden or tiled floors in our homes. If you want to go way back, the Romans had mosaics, but we are talking about the history of carpet cleaning, not flooring!

For a very long time, pretty much up until vacuum cleaners were invented in the early 1900s, carpets and rugs were hung over a washing line, or the back of a chair and beaten by hand. This only removed dirt and dust though.

From about 1830, when the industrial revolution was in full swing, the new wealthy class of industrialists showed off their affluence by buying carpets and other luxury goods. This lead to published advice on how to clean carpets.

History Of Carpet Cleaning Techniques

Some of the techniques were pretty unusual and downright dangerous by modern standards. To get rid of stains like ink and grease it was recommended you scrub the carpet with lemon juice and a hot loaf of crusty white bread. Rinse thoroughly with fresh water and leave outside to dry. White bread was a total luxury then, well out of the reach of working people and this is being used to clean a carpet!  How rich were these people?!

Another popular method of carpet cleaning was to use Naphtha, this is also a pesticide. Then there was clay paste mixed with water. Left overnight to dry. The theory being that when this was brushed off stains and soil would be removed.  The clay paste method caused the colour to fade, so chloroform was recommended as an alternative. Yes, chloroform, every kidnapper and serial killers favourite knock out drug. Obviously, this didn’t really catch on owing to the paralysing effect of the human central nervous system.

The next major break through in the history of carpet cleaning was the invention of the vacuum cleaner. In 1901 British engineer Hubert Cecil Booth invented the first machine that sucked up dirt.  He had a couple of near fatal experiments with his new vacuum but went on to form the British Vacuum Cleaner Company and his beast of a cleaner was put on a horse-drawn cart and used to clean the homes of the wealthy in London. This included Buckingham Palace and the Royal Mint. To find out more and see photos of the “Puffing Billy” follow this link to the Science Museum website.

Modern Carpet Cleaning Is Born

Some time later people began to think about restoring and conditioning carpets, rather than just cleaning the dirt away.

Following World War II, the use of chemicals heralded the era of modern carpet cleaning and many of the basic principles are still used. At Knight & Doyle we use these basic principles but in a much improved and efficient way.

In the 1970s chemical cleaners used detergents, which are sticky by nature. This fuelled the myth that carpets get dirtier faster once they have been professionally cleaned.  This may have been the case 30 years ago, but not now. Washing up liquid is a detergent and is great for getting rid of grease, but if you use it for carpet or upholstery cleaning dirt will stick to it and cause rapid soiling. The old chemical cleaners were about 12pH which also lead to problems with carpets going brown!

Cleaning Carpets In The 21st Century

Whether using a manmade chemical or a natural chemical, the carpet cleaning industry uses chemicals. Whenever possible we use plant based cleaning solutions, because its better for our technicians and our customers.  You will be amazed what can be achieved with plant based products and products that use enzymes to tackle tough stains.

In the past carpets used to be liable to shrinkage, but that was because our contempories of yesteryear didn’t have the advanced machines and the range of cleaning methods we have at our disposal.

We always tell our clients that one cleaning method cannot tackle every cleaning job.  We use many different methods from Hot Water Extraction to Dry Carpet Cleaning and lots in between. Let’s be sensible you wouldn’t use the same cleaning method on wool, silk, polypropylene or leather, would you?

Contact us for all your carpet and upholstery cleaning in Aldridge. Our advice is free of charge and our quotes are free of charge and without obligation.

To read about our carpet cleaning methods click here