The Most Caring Carpet Cleaner In Lichfield

Our Marketing Manager left her desk and had a morning on one of the vans. Returning to the office she said “We must be the most caring carpet cleaner in Lichfield.”

Hi, I am Karen, and its me writing this blog. And that’s right, in my opinion the most caring carpet cleaner in Lichfield is us. This is why. I work in the office but, last week I spent a morning out on the van.

We went to the home of an elderly lady to clean her lounge carpet.  She was an existing client and really pleased to see Rich. She recognised him immediately.

Being The Most Caring Carpet Cleaner In Lichfield Starts With How We Look

All of us wear our Knight & Doyle uniform. So people know exactly who we are. We have Knight & Doyle Carpet & Upholstery Cleaning branded vans. This shows people they are dealing with a reputable company. The St Giles logo we are very proud to have on our vans, is another badge of reliability. Because the hospice wouldn’t deal with any Tom, Dick or Harry.

Customer Care In Action…

We always move the furniture for our clients and are always very respectful and courteous.  So when Rich did this, it was no surprise to me.  What made me very proud was the way Rich decided to tackle the job.  This lady was a bit unsteady on her feet. We needed to move her out of her comfy recliner chair in the lounge so we could clean her carpet.

Fetching a chair and cushions from the dining room, we put it in the kitchen. Using her walking frame gently helped her into the chair and made sure she was comfortable, safe. And had a magazine.

We had to get her back into her recliner chair as quickly as possible. So Rich decided to do the job in sections.  This took us longer, but her safety and comfort was the most important thing. Moving her recliner and coffee table we did a third of the room first.  Put the recliner back exactly where it had been, and the coffee table. Everything was strategically placed for her to reach essential things. Like the telly remote!

We got her back into her recliner chair as soon as we could.  The back door was open to help the drying process. So we wrapped her up in a blanket and got on with the job as quickly as we could.  It was well planned that I was helping Rich that morning.  I did all the junior tasks. Like emptying buckets of waste water down the drain in the road. Never down a client’s sink! I also failed at winding up all the pipes and wires in just the right way – but I will learn.

…Even Making Sure The TV Worked

When the lady’s carer arrived, we gladly moved things out of her way so she could carry out her tasks without any hindrance, she only had a few minutes. Before we left, we made sure the telly was plugged in and working as we had had to move it to clean the corner of the room.

This was really important to this lady, she had a trades person before who had really messed up her telly, which is her main form of company. Rich and I were only too pleased to make sure everything was working and put back exactly right.

Why Being The Most Caring Carpet Cleaner In Lichfield Matters So Much

Our technicians are sometimes the only person our elderly clients will see that day. Rich has told me of several instances where he has had to help someone. Or even once call an ambulance as he was first to find someone after a fall.

Although jobs may take us longer, we always have time for a chat. Some of our clients we know pretty well because they use us every year without fail. We really appreciate their loyalty. And make sure their loyalty is rewarded. Pop across to our Offers Page to see how.

In my role as Marketing Manager, I follow up after every job with a courtesy phone call. I love chatting to our clients. Just last week a lady told me she had used us since 2012. Another lady told me all about her daughter who lives in Devon. I know that I am sometimes the only friendly voice our clients may hear that day. From start to finish good old fashioned customer care is what matters to us at Knight & Doyle.

Cleaning carpets and upholstery is what we do, but it is the way that we do it that makes us the most caring carpet cleaner Lichfield

Stains On pH Sensitive Fabric

carpet cleaning Lichfield

Upholstery stains on pH sensitive fabric cause unexpected things to happen.  For example, a client knocked a glass of white wine over, which spilled on her grey suite and in the morning the stain had turned red.

As expert carpet and upholstery cleaners with over 20 years’ experience we have been noticing for sometime that a number of manufacturers are using fabrics that are pH sensitive.  Which means they can possibly change colour if spills are either acidic or alkaline.  Another client peeled an orange and some of the juice went on the sofa, the result was a pink stain.

Baby Wipes & Upholstery Stains On pH Sensitive Fabric

We see a lot of pH damage owing to baby wipes because they are slightly acidic.  When clients have used them to wipe a spill the colour change may not happen immediately, but it will over a short period of time.

Treating Upholstery Stains On pH Sensitive Fabric

Can we rectify the problem of upholstery stains on pH sensitive fabric? The answer is yes, but.  Only if the client has not tried to remove the stain with another solution.  Because this will most certainly fix the stain into the fabric permanently.

Fixing Upholstery Stains On pH Sensitive Fabric

Now, its time for a chemistry lesson.  To get the stain out is quite simple.  Because all you need to do is find the pH level of the stain and bring the level back to neutral.

For once something we learned at school has come in handy!  7.5 is pH neutral (water).  0 to 6 is on the acidic side and 8 to 14 is alkaline.  So, if you have a stain that is on the acidic side, say pH 5 the application of an alkaline solution of say 9 should solve the problem.

For Advice Pick Up The Phone Or Send A Message

We are always happy to give free advice, with no obligation. We always say it is best to call us BEFORE trying to treat the stain yourself. This is because if you use the wrong kind of cleaner on your carpet or fabric it may fix the stain making it difficult, if not impossible for us to treat.

You can buy what we use, our own brand Professional Spot & Stain Remover and Neutraliser, please call to order. We’ll make sure you buy the right product to get the best results.

Remember, we make a donation to St Giles Hospice for every job we do.  If you are a St Giles Lottery Player we give you 10% off as well. See our Offers page for the latest offers.

We Are Open Over Christmas & New Year

Capret Cleaning Lichfield

Even when our offices are closed we are still available for emergencies and to offer advice.

We urge you not to attempt to clean up stains yourself, as this can cause more harm. Our advice is free of charge, so please call us first on 07921 900132 at any time.

Christmas Day – Closed (available for emergencies & advice)

28th December – Closed (available for emergencies & advice)

29th December – Open

30th December – Open

31st December – Open

New Years’ Day – Closed (available for emergencies & advice)

Wishing everyone a happy and safe Christmas and New Year from the team at Knight & Doyle.

Furniture Cleaned & Saved From The Tip

Furniture cleaned and saved from the tip! This is what we always do if we can. It saves our clients a lot of money and its one of the best ways to save the planet! We are a very eco-friendly company and prolonging the life of furniture and carpets has a positive effect on the environment.

Sofa Cleaner Lichfield
Carpet Cleaning Lichfield

We do a lot of work for landlords in Lichfield as well as residents of the town. A local landlord asked us to clean the carpets in a furnished let before new tenants moved in. We asked what they were doing with the three piece suite. Our fears were confirmed – it was destined for the rubbish tip.  Our knowledge and experience, as expertly trained upholstery cleaners, made us confident that we could save the whole suite. We asked the landlord if we could try and salvage it for him on a no win, no fee basis.

How We Cleaned & Saved A Three Piece Suite From The Tip

After a couple of tests on the fabric of the three piece suite we worked out the different combinations of pre-cleaners required to clean the sofa and armchairs to give them a new lease of life.  The pre-clean was followed with a hot water extraction clean (HWE).

HWE is the process we use for heavily soiled sofas and chairs. This upholstery cleaning method removes ingrained dirt. It deep cleans and removes stubborn stains. HWE also removes allergens, mildew, fungi and dust mites. It is ideal for restoring or preserving second-hand furniture. Or as in this case, you are a landlord refreshing your furnished let for new tenants. Its also perfect for cleaning chairs in restaurants or reception areas.

We offered the no win, no fee option to clean the suite to the landlord of the furnished let in Lichfield because on inspection we realised that other than very heavy soiling the suite was in excellent condition. It had very little wear. No rips or tears, no burns or broken zips.

But this is not the only example of furniture cleaned and saved from the tip. Or where we have saved our clients a considerable amount of money. Please contact us for more information.

How We Saved A Bedroom Carpet From The Tip

For another landlord, who owns many properties and is a regular client, we were booked to do carpet cleaning and furniture cleaning. But on this occasion we were asked NOT to clean the bedroom carpet. He felt it was too dirty to save and he was going to have to replace it.

Needless to say, we were able to save the carpet from the tip. We actually saved this landlord more money than he paid us to clean the rest of the carpets and upholstery in this furnished apartment.

For the examples we’ve given Dry Carpet Cleaning, (which we offer) would not have been suitable or effective.  We use a wide range of upholstery cleaning and carpet cleaning methods but will only use the Right Process to get the Right Results.

As a business and as individuals we are very much into recycling and protecting the environment. Whether that’s through the cleaning solutions we use or by furniture cleaned and saved from the tip.

We’ve got lots of examples and photos of our work on our Facebook page.

We are Woolsafe approved.