Our Marketing Manager left her desk and had a morning on one of the vans. Returning to the office she said “We must be the most caring carpet cleaner in Lichfield.”
Hi, I am Karen, and its me writing this blog. And that’s right, in my opinion the most caring carpet cleaner in Lichfield is us. This is why. I work in the office but, last week I spent a morning out on the van.
We went to the home of an elderly lady to clean her lounge carpet. She was an existing client and really pleased to see Rich. She recognised him immediately.
Being The Most Caring Carpet Cleaner In Lichfield Starts With How We Look
All of us wear our Knight & Doyle uniform. So people know exactly who we are. We have Knight & Doyle Carpet & Upholstery Cleaning branded vans. This shows people they are dealing with a reputable company. The St Giles logo we are very proud to have on our vans, is another badge of reliability. Because the hospice wouldn’t deal with any Tom, Dick or Harry.
Customer Care In Action…
We always move the furniture for our clients and are always very respectful and courteous. So when Rich did this, it was no surprise to me. What made me very proud was the way Rich decided to tackle the job. This lady was a bit unsteady on her feet. We needed to move her out of her comfy recliner chair in the lounge so we could clean her carpet.
Fetching a chair and cushions from the dining room, we put it in the kitchen. Using her walking frame gently helped her into the chair and made sure she was comfortable, safe. And had a magazine.
We had to get her back into her recliner chair as quickly as possible. So Rich decided to do the job in sections. This took us longer, but her safety and comfort was the most important thing. Moving her recliner and coffee table we did a third of the room first. Put the recliner back exactly where it had been, and the coffee table. Everything was strategically placed for her to reach essential things. Like the telly remote!
We got her back into her recliner chair as soon as we could. The back door was open to help the drying process. So we wrapped her up in a blanket and got on with the job as quickly as we could. It was well planned that I was helping Rich that morning. I did all the junior tasks. Like emptying buckets of waste water down the drain in the road. Never down a client’s sink! I also failed at winding up all the pipes and wires in just the right way – but I will learn.
…Even Making Sure The TV Worked
When the lady’s carer arrived, we gladly moved things out of her way so she could carry out her tasks without any hindrance, she only had a few minutes. Before we left, we made sure the telly was plugged in and working as we had had to move it to clean the corner of the room.
This was really important to this lady, she had a trades person before who had really messed up her telly, which is her main form of company. Rich and I were only too pleased to make sure everything was working and put back exactly right.
Why Being The Most Caring Carpet Cleaner In Lichfield Matters So Much
Our technicians are sometimes the only person our elderly clients will see that day. Rich has told me of several instances where he has had to help someone. Or even once call an ambulance as he was first to find someone after a fall.
Although jobs may take us longer, we always have time for a chat. Some of our clients we know pretty well because they use us every year without fail. We really appreciate their loyalty. And make sure their loyalty is rewarded. Pop across to our Offers Page to see how.
In my role as Marketing Manager, I follow up after every job with a courtesy phone call. I love chatting to our clients. Just last week a lady told me she had used us since 2012. Another lady told me all about her daughter who lives in Devon. I know that I am sometimes the only friendly voice our clients may hear that day. From start to finish good old fashioned customer care is what matters to us at Knight & Doyle.
Cleaning carpets and upholstery is what we do, but it is the way that we do it that makes us the most caring carpet cleaner Lichfield