We Support Dementia Friends

We support Dementia Friends and our team has received dementia friends training. Dementia Friends, is an iniative run by the Alzheimer’s Society aiming to change the perception of dementia. It also gives members of the public the chance to learn how to support people living with dementia.

As local carpet and upholstery cleaners in Lichfield we work in a lot of people’s homes. We decided to do the Dementia Friends training so our clients can feel comfortable asking us to give a quote, or go and do a job in the home of someone living with dementia.  As individuals we wanted to know more, so we can do more to support people and their families.

What We Learned

The training took about an hour and a half, and was delivered by Rebecca Head, a solicitor at Lichfield based firm Four Oaks Legal Services.  Rebecca has been a Dementia Friends Champion for many years, and she took us through the training in a way that was easy to understand.  She allowed us to ask questions and discuss our experiences of meeting people with dementia. This combination of formal learning, discussion and a couple of fun exercises really got the key points across.

The training covered five key messages.  We thought the most important message as this. It is possible to live well with dementia. This is a great comfort as it is predicted that a million of us in the UK will be living with dementia by 2024.

The other messages were. Dementia is caused by diseases of the brain.  Its not just Alzheimer’s that causes dementia, other diseases, such as Parkinsons lead to it too, and there is not just one type of dementia. Dementia is not a natural part of ageing. This surprised us as we were guilty of assuming that only older people were affected.  We were also surprised to learn that its not just about memory loss.  Dementia can affect how a person thinks and solves problems.  For example, they may struggle doing everyday tasks like folding up clothes, or paying at the supermarket checkout.  So, having some empathy and patience when we see someone taking a bit longer getting served will help them, and keep our blood pressure down! And finally, and this is another big one.  There is more to a person than the dementia.

How We Support Dementia Friends

The kind of things we have put into practice include. Making a point of involving the person living with dementia in the conversation when we go to give a quote for carpet cleaning in Lichfield.  People must feel involved in their own life. Our technicians make a point of speaking to them when we go to do the job. Our technicians are mindful that they may need to move into another room, so we make sure they are safe. We do everything we can to be flexible and accommodate any special requests their family may have.

Another big lesson we learned is that even if a person can’t communicate very well, or they don’t remember who we are.  They will remember how we made them feel.  We want all our clients to feel special, and know we care.  Whether they are living with dementia or experiencing any other challenge in their lives. You can be assured will always be tactful and caring.

The Next Step

As Dementia Friends each have personal actions we committed to during the training.  Knight & Doyle as a business has an overall action, to spread the word about Dementia Friends, which is what we are doing in this blog!  If you want to become a Dementia Friend you can contact Tracy at Four Oaks Legal Services to arrange a training session with Rebecca. Or you can follow this link to the Dementia Friends website.  The training is completely free of charge.

We have a login to Dementia Friends, giving us access to videos and other information so we keep up to date.  We will be developing our relationship with the Alzheimer’s Society, so watch this space.

For all your carpet and upholstery cleaning in Lichfield please contact us for a no obligation quote or just some advice, we are happy to help.

Open For Emergencies Over The Holidays

Merry Christmas and Happy New Year from the Knight & Doyle team.

Thank you to all our wonderful clients who have supported us this year.

If you do have an emergency, please call us for advice before you try to clean it yourself. We will always respond to an emergency. Our advice is free and all our quotes are without obligation.

OPENING TIMES

Christmas Eve – Open for emergencies

Christmas Day – Office Closed

Boxing Day – Open for emergencies

27th December – Open for emergencies

28th December – Open for emergencies

29th December – Open for emergencies

30th December – Open for emergencies

New Year’s Eve – Open for emergencies

New Year’s Day – Open for emergencies

1st January – Open for emergencies

2nd January – Open for emergencies

3rd January – Open for emergencies

4th January – Office Open

The Carpet Cleaning Lichfield Trusts

Carpet Cleaning Lichfield

Doing carpet cleaning Lichfield trusts starts with how we quote.  We prefer to visit in person to give you a quote. This is because every carpet and every property is different.  For example, if you have restricted access to your premises, this is not a problem. But, so the job runs smoothly we can plan in advance. We can bring a smaller van. Or we can send an extra person to carry the equipment. Or take longer hoses. This doesn’t mean you pay more.

We plan the job and do it as cost effectively as possible to get the best results.

Our number one priority is customer service, that’s why we are known for carpet cleaning Lichfield trusts. We won’t let you down. The reason people get let down by other companies is usually because the quote has been done from a photograph of the carpet. As a result any special requirements have not been taken into account. The client has had time off work, doesn’t get their carpet cleaning done and is very frustrated.

Right Processes, Right Results

Providing carpet cleaning Lichfield trusts is also about doing a great job. Some carpet cleaners limit themselves to one cleaning method. For example, Dry Carpet Cleaning.  On the face of it that sounds great, the client thinks it will take less time and dry faster. However, Dry Carpet Cleaning is only suitable for maintenance cleans. Not your annual deep clean.

At Knight & Doyle we offer a wide range of carpet cleaning methods, including Dry Carpet Cleaning. When we come to give you a quote we will be able to recommend the right process to get the right results.

Technical Training For Carpet Cleaning Lichfield Trusts

Our industry is very scientific. Our technicians are trained to correctly identify the type of carpet and the backing that needs to be cleaned.  They are trained to identify the kind of stains to be cleaned.  This is very important.

Mould and bodily fluids such as blood, urine and vomit need to be treated correctly. Would you believe that dog and cat urine is very different? Our technicians are also trained in the use of our cleaning solutions and methods. This training is ongoing.

Courtesy & Follow Up

We are a family business and we select our technicians very carefully.

They go above and beyond to be courteous and caring and do a fantastic job. How do we know this? We follow up with a courtesy phone call to our clients to make sure they are completely happy with the work we have done. Many of our clients come back to us year after year. Often commenting how respectful our technicians are and that they feel safe having them in their home or business. An example of going the extra mile is we’ve recently received Dementia Friends training.

As a business we work hard to provide carpet cleaning Lichfield trusts. Please contact us for free advice on carpet, flooring and upholstery cleaning. Our quotes are free and without obligation.

We are Woolsafe approved.

Woolsafe logo showing accreditation to clean wool carpets and upholstery.

The Rug Cleaner Lichfield Loves

Being the rug cleaner Lichfield loves is an accolade we are very proud of. We are also proud of the training our technicians go through. So whether they are working on a valuable oriental rug or something from Ikea your rug will be returned looking amazing.

To put your mind at rest. The cost of using us, the rug cleaner Lichfield loves, is exactly the same for an expensive or less expensive rug.  Because the process is exactly the same. Some rug cleaners may inflate their prices depending on the value of the item. Or where you live.  We don’t.

Rug & Furniture Restoration

For many years we have been partners of a major furniture restoration specialist.  They call on us to tackle the more difficult jobs. For example smoke or water damaged oriental rugs and furnishings. All valuable antique rugs need very gentle cleaning. We never use machines on these or any other kind of rug. The proper way to clean rugs is by hand. Yes, it’s time consuming, but we always use the right process to get the right results.

The biggest challenge when cleaning antique rugs is colours can run or bleed into each other. We train our technicians to firstly identify the fibre. Determining whether it is natural fibre or synthetic. And secondly to do a colour test.

Another challenge is rug fringes, which are often delicate. Because we clean by hand rug fringes are specially treated. They are not cleaned in the same way as the rest of the rug.

Another Reason We Are The Rug Cleaner Lichfield Loves

Smells can occur during the rug cleaning process. Especially wool rugs. Clients love us because we come and collect the rug. Clean, sanitise, deodorise and dry it in our workshop.  Then deliver it back.

For commercial clients and schools we can collect rugs on a Friday.  Then deliver them back the following Monday.

Top Tips For Rug Cleaning

  1. Always get professional advice before you try cleaning rugs yourself. Our advice is free of charge.
  2. To keep rugs cleaner for longer prevent them from getting dirty:
    • Thoroughly vacuum on both sides to remove dirt and debris
    • Vacuum regularly
    • Get them professionally stain protected
  3. Don’t use off the shelf carpet cleaner from the supermarket. This causes professional rug cleaners like us the most problems.

For more information see our Rug Cleaning page.

We are Woolsafe approved.

Woolsafe logo showing accreditation to clean wool carpets and upholstery.

The Most Caring Carpet Cleaner In Lichfield

Our Marketing Manager left her desk and had a morning on one of the vans. Returning to the office she said “We must be the most caring carpet cleaner in Lichfield.”

Hi, I am Karen, and its me writing this blog. And that’s right, in my opinion the most caring carpet cleaner in Lichfield is us. This is why. I work in the office but, last week I spent a morning out on the van.

We went to the home of an elderly lady to clean her lounge carpet.  She was an existing client and really pleased to see Rich. She recognised him immediately.

Being The Most Caring Carpet Cleaner In Lichfield Starts With How We Look

All of us wear our Knight & Doyle uniform. So people know exactly who we are. We have Knight & Doyle Carpet & Upholstery Cleaning branded vans. This shows people they are dealing with a reputable company. The St Giles logo we are very proud to have on our vans, is another badge of reliability. Because the hospice wouldn’t deal with any Tom, Dick or Harry.

Customer Care In Action…

We always move the furniture for our clients and are always very respectful and courteous.  So when Rich did this, it was no surprise to me.  What made me very proud was the way Rich decided to tackle the job.  This lady was a bit unsteady on her feet. We needed to move her out of her comfy recliner chair in the lounge so we could clean her carpet.

Fetching a chair and cushions from the dining room, we put it in the kitchen. Using her walking frame gently helped her into the chair and made sure she was comfortable, safe. And had a magazine.

We had to get her back into her recliner chair as quickly as possible. So Rich decided to do the job in sections.  This took us longer, but her safety and comfort was the most important thing. Moving her recliner and coffee table we did a third of the room first.  Put the recliner back exactly where it had been, and the coffee table. Everything was strategically placed for her to reach essential things. Like the telly remote!

We got her back into her recliner chair as soon as we could.  The back door was open to help the drying process. So we wrapped her up in a blanket and got on with the job as quickly as we could.  It was well planned that I was helping Rich that morning.  I did all the junior tasks. Like emptying buckets of waste water down the drain in the road. Never down a client’s sink! I also failed at winding up all the pipes and wires in just the right way – but I will learn.

…Even Making Sure The TV Worked

When the lady’s carer arrived, we gladly moved things out of her way so she could carry out her tasks without any hindrance, she only had a few minutes. Before we left, we made sure the telly was plugged in and working as we had had to move it to clean the corner of the room.

This was really important to this lady, she had a trades person before who had really messed up her telly, which is her main form of company. Rich and I were only too pleased to make sure everything was working and put back exactly right.

Why Being The Most Caring Carpet Cleaner In Lichfield Matters So Much

Our technicians are sometimes the only person our elderly clients will see that day. Rich has told me of several instances where he has had to help someone. Or even once call an ambulance as he was first to find someone after a fall.

Although jobs may take us longer, we always have time for a chat. Some of our clients we know pretty well because they use us every year without fail. We really appreciate their loyalty. And make sure their loyalty is rewarded. Pop across to our Offers Page to see how.

In my role as Marketing Manager, I follow up after every job with a courtesy phone call. I love chatting to our clients. Just last week a lady told me she had used us since 2012. Another lady told me all about her daughter who lives in Devon. I know that I am sometimes the only friendly voice our clients may hear that day. From start to finish good old fashioned customer care is what matters to us at Knight & Doyle.

Cleaning carpets and upholstery is what we do, but it is the way that we do it that makes us the most caring carpet cleaner Lichfield

Dry Carpet Cleaner In Streetly – What You Need To Know

dry carpet cleaner streetly

Are you looking for a dry carpet cleaner in Streetly? If so, our first question is why? This is because dry carpet cleaning is not always the best way to clean your carpet.  Dry carpet cleaning should only be used for lightly soiled carpets. We recommend it for maintenance cleans, not for removing heavy dirt and stains.

Some carpet and upholstery cleaners only use one cleaning method. So, you may have been told by a dry carpet cleaner in Streetly it’s what you need. At Knight & Doyle we always visit the home or business property to see the job. This is so we see exactly what the carpet is made of the stains and the level of dirt.  By doing this we can tell which cleaning method, or combination of cleaning methods will be suitable to get the best results. We would never recommend dry carpet cleaning for an annual deep clean.

Dry Carpet Cleaning & Pet Stains

If you are considering using a dry carpet cleaner in Streetly to treat pet stains or bodily fluid stains, think again. Dry carpet cleaning will not remove urine, blood or vomit. It will spread the stain over a wider area.  It will look and smell clean when the technician leaves, but the smell will return once the carpet is dry.

Should You Use A Dry Carpet Cleaner In Streetly?

We will never tell you your carpet needs cleaning if it doesn’t. Our honest approach is what brings our clients back year after year.  Our quotations are completely free of charge and without obligation and because we invest in the best cleaning techniques, we have seven different cleaning methods to chose from.  This also means that we have many combinations of cleaning solutions to ensure you get the very best results.

These are the cleaning methods or combination of cleaning methods we have at our disposal.

  • Dry Carpet Cleaning for carpets not heavily soiled / regular maintenance
  • Upholstery Dry Cleaning for delicate or non-colourfast fabrics
  • VLM Cleaning for upholstery that’s dry in minutes
  • Hot Water Extraction Cleaning for stubborn stains and heavy soiling of carpets
  • Encapsulation Cleaning for heavily soiled and greasy carpets

Contact us for a no obligation quote and honest advice.

Woolsafe logo showing accreditation to clean wool carpets and upholstery.

How To Avoid Cheap Carpet Cleaning Misery

professional carpet cleaning machine compared to a cheap one

How to avoid cheap carpet cleaning misery is not difficult. There is a phrase “if you think using experts is expensive, try using amateurs.” We often get asked to put right the mistakes of self-taught carpet and upholstery cleaners in Lichfield. We feel for these clients. A cheap job has at best cost them the price of having the job done a second time.  At worst they have a ruined carpet or sofa and must replace it.

Main Causes Of Carpet Cleaning Misery

The two main causes of cheap carpet cleaning misery are firstly, the carpet and upholstery cleaner doesn’t turn up, and secondly their equipment is totally inadequate for the job, and they don’t know how to use it!

Let’s take the first cause.  The reason cheap carpet and upholstery cleaners don’t turn up is because they’ve had a bigger job come in. So they simply dump the client because they can earn more money at the other job. They don’t care about reputation and client care. They don’t even call to cancel.

The second cause, relating to their equipment. It is quite easy to buy an inexpensive carpet and upholstery cleaning machine. Typically entry level machines cost around £500 and it’s easy to set yourself up with a Facebook page and start trading. These machines only perform one kind of cleaning method, such as dry carpet cleaning. The machines we use are built to our spec and cost upwards of £3,200.  They are the machines that trained, professional carpet and upholstery cleaners use. Tradesmen like us who know their craft.

We invest heavily in the most up to date equipment and offer seven different cleaning methods, several of which can be used on the same job. All of our technicians are fully trained and we keep on training them as new techniques and new machines become available.  We encourage our technicians to improve and grow their skills, for example becoming qualified to clean fine fabrics.

What Clients Say About Carpet Cleaning Misery

When clients have suffered cheap carpet cleaning misery, they tell us things like:

My carpets are soaking wet

My carpets smell

The stains are still there

They didn’t show up to do the job

“That’s the best you’re going to get.” They said.

“We don’t move the furniture.” They said.

We had a client say to us “I used someone else but they were nothing like your service” and guess what, the client has now come back to us and says they will never use anyone else.

Common Mistakes Of Cheap Carpet Cleaners

When we go to a job where the client has experienced cheap carpet cleaning misery this is what we commonly find.  The carpet or upholstery has been incorrectly cleaned. The wrong processes and the wrong cleaning solutions have been used. This is because cheap carpet and upholstery cleaners in Lichfield are self-taught. They are not professionally trained and unqualified. They do not know how to identify the fabric or carpet fibre. So they do not select the correct cleaning method and cleaning solutions.

This is why carpets are left soaking wet and smelly. Not only have they not identified that the carpet is susceptible to absorbing moisture if it is wool, or a wool mix.  And bad smells are caused by either not removing the stain, such as pet urine or owing to over wetting mould has begun to grow on the backing.  Taking pet urine as an example, if you don’t use the right cleaning method you will just spread the invisible urine over a larger area and once the fragrance, they have used wears off the smell comes back.  Some stains such as urine and blood can release airborne pathogens which have to be treated correctly.

The black edges you get around skirting boards are called filtration marks, and time and time again the experience of cheap carpet cleaning misery is being told they cannot be removed. They usually can.  It just takes the know-how and the right equipment.

For honest advice for carpet and upholstery cleaning in Lichfield please contact us.

We are very proud to be corporate supporters of St Giles Hospice based in Lichfield, and a member of Best Of Lichfield.

Let Us Set Fire To Your Carpet

Burn Test for carpet fibres

Let us set fire to your carpet, why would we want to do that? Because it is how we find out what your carpet is made of. We are the premier carpet cleaner in Lichfield and this is very important. We need to make sure we use the right cleaning processes and the right cleaning solutions. If you ever have your carpets cleaned by someone who doesn’t ask what your carpet is made of or doesn’t test your carpet fibres alarm bells should ring.

Using the wrong carpet cleaning process or the wrong solutions could damage your carpet and, you won’t get the best cleaning results.

When our carpet and upholstery cleaning technicians are trained, the burn test is one of the first things they learn.

Let Us Set Fire To Your Carpet The Burn Test For Carpets

Don’t try this at home! We are experts at carpet cleaning Lichfield and know what we are doing. When you let us set fire to your carpet, we only take a few fibres. These will be taken from behind the sofa or somewhere no one will notice.

Here is a quick rundown of the most common types of carpet and how we use the burn test to find out what your carpet is made of. We look at the flame, the smell and what happens to the ash.

Wool Carpets

This is a natural fibre that stains easily, which is why it is used so much to make carpets, it takes the manufacturers dyes beautifully. When we do the burn test wool burns slowly and sizzles.  It smells like burning hair and the ash looks like a black bead which crumbles easily.

Nylon Carpets

This kind of carpet is long-lasting but stains easily. During the burn test it burns slowly and melts. It smells like celery, weird but true, and the ash turns into a hard black bead.

Polyester Carpets

Well maintained polyester carpets are soft and keep their colour well, but are not as resilient as nylon and if you don’t use the correct cleaning solutions it can yellow.  The flame sputters as it melts, it smells sweet and like nylon the ash forms into a hard tough black bead.

Let Us Set Fire To Your Carpet It Is Essential

When you let us set fire to your carpet you know we will be doing this to make sure we use the correct cleaning methods and solutions to get the best results.

We are always happy to give you advice as your trusted carpet cleaner in Lichfield. Our quotes and advice are free of charge and without obligation. Please contact us.

Find us on the Best Of Lichfield and read our reviews.

History Of Carpet Cleaning

carpet cleaning Lichfield

The history of carpet cleaning starts during the industrial revolution. Before we had the fitted carpets we have today, we had big lose carpets, rugs and before that wooden or tiled floors in our homes. If you want to go way back, the Romans had mosaics, but we are talking about the history of carpet cleaning, not flooring!

For a very long time, pretty much up until vacuum cleaners were invented in the early 1900s, carpets and rugs were hung over a washing line, or the back of a chair and beaten by hand. This only removed dirt and dust though.

From about 1830, when the industrial revolution was in full swing, the new wealthy class of industrialists showed off their affluence by buying carpets and other luxury goods. This lead to published advice on how to clean carpets.

History Of Carpet Cleaning Techniques

Some of the techniques were pretty unusual and downright dangerous by modern standards. To get rid of stains like ink and grease it was recommended you scrub the carpet with lemon juice and a hot loaf of crusty white bread. Rinse thoroughly with fresh water and leave outside to dry. White bread was a total luxury then, well out of the reach of working people and this is being used to clean a carpet!  How rich were these people?!

Another popular method of carpet cleaning was to use Naphtha, this is also a pesticide. Then there was clay paste mixed with water. Left overnight to dry. The theory being that when this was brushed off stains and soil would be removed.  The clay paste method caused the colour to fade, so chloroform was recommended as an alternative. Yes, chloroform, every kidnapper and serial killers favourite knock out drug. Obviously, this didn’t really catch on owing to the paralysing effect of the human central nervous system.

The next major break through in the history of carpet cleaning was the invention of the vacuum cleaner. In 1901 British engineer Hubert Cecil Booth invented the first machine that sucked up dirt.  He had a couple of near fatal experiments with his new vacuum but went on to form the British Vacuum Cleaner Company and his beast of a cleaner was put on a horse-drawn cart and used to clean the homes of the wealthy in London. This included Buckingham Palace and the Royal Mint. To find out more and see photos of the “Puffing Billy” follow this link to the Science Museum website.

Modern Carpet Cleaning Is Born

Some time later people began to think about restoring and conditioning carpets, rather than just cleaning the dirt away.

Following World War II, the use of chemicals heralded the era of modern carpet cleaning and many of the basic principles are still used. At Knight & Doyle we use these basic principles but in a much improved and efficient way.

In the 1970s chemical cleaners used detergents, which are sticky by nature. This fuelled the myth that carpets get dirtier faster once they have been professionally cleaned.  This may have been the case 30 years ago, but not now. Washing up liquid is a detergent and is great for getting rid of grease, but if you use it for carpet or upholstery cleaning dirt will stick to it and cause rapid soiling. The old chemical cleaners were about 12pH which also lead to problems with carpets going brown!

Cleaning Carpets In The 21st Century

Whether using a manmade chemical or a natural chemical, the carpet cleaning industry uses chemicals. Whenever possible we use plant based cleaning solutions, because its better for our technicians and our customers.  You will be amazed what can be achieved with plant based products and products that use enzymes to tackle tough stains.

In the past carpets used to be liable to shrinkage, but that was because our contempories of yesteryear didn’t have the advanced machines and the range of cleaning methods we have at our disposal.

We always tell our clients that one cleaning method cannot tackle every cleaning job.  We use many different methods from Hot Water Extraction to Dry Carpet Cleaning and lots in between. Let’s be sensible you wouldn’t use the same cleaning method on wool, silk, polypropylene or leather, would you?

Contact us for all your carpet and upholstery cleaning in Aldridge. Our advice is free of charge and our quotes are free of charge and without obligation.

To read about our carpet cleaning methods click here

Rich Doyle On BBC’s Ready Steady Cook

Ready Steady Cook Contestants

Knight & Doyle owner, Rich Doyle and his mum Julie were contestants on Ready Steady Cook.  They got to meet host Rylan Clark-Neal and experience what its like in a TV studio.  Rich’s sister put them forward as she is a massive Rylan fan! Rich is a good cook, his mum taught him everything he knows, and he chose ingredients to impress his vegan girlfriend. One of the ingredients was tinned Bannana Blossom and he was shown how to turn these into delicious fritters.  He has cooked this several times since, and our Marketing Manager, Karen has also had a go at making them.

His mum won on the day with the Green Pepper Kitchen getting the majority of the votes. Well done, Julie.

Many people ask if they were allowed to keep their aprons, and yes they were.

Rich is an expertly trained and qualified carpet and upholstery cleaner.  Most of our clients are in the Lichfield and Aldridge area.